Refund policy
At Cameron's, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Returns Window
You have 30 days from the date you receive your order to request a return. After 30 days, we are unable to accept returns.
Conditions for Return
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Returned in their original packaging where possible
- Accompanied by your order number or proof of purchase
Items that show signs of wear, have been altered, or are missing tags cannot be accepted for return.
Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned:
- Items marked as final sale or clearance
- Gift cards
- Items that have been worn, washed, or damaged after delivery
How to Start a Return
To initiate a return, please contact us at cameronmc8@hotmail.co.uk with your order number and the reason for the return. We will respond within 2 business days with return instructions.
Please do not send items back without first contacting us — returns sent without prior authorisation may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.
Original shipping costs are non-refundable unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately at cameronmc8@hotmail.co.uk with photos of the issue. We will arrange a replacement or full refund at no cost to you, including return postage.
Return Shipping
Customers are responsible for the cost of return postage unless the item was received damaged or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.
Exchanges
We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item for a refund and place a new order.
Contact
For any questions about your return or refund, please email us at cameronmc8@hotmail.co.uk. We aim to respond to all enquiries within 2 business days.